Shipping Policy
1. Shipping Methods and Timelines
We offer the following shipping methods for domestic and international orders:
International Shipping: Delivery times vary depending on the destination country, typically ranging from 8-15 business days.
Please note that these delivery timelines are estimates and actual delivery times may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order and the selected shipping method. The shipping cost will be displayed during the checkout process before you submit your order.
3. Order Processing
Orders are typically processed and shipped within 2-3 business days from the date the order was placed, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can track the status of your shipment by clicking on the tracking link provided in the email.
5. International Shipping
For international orders, please be aware that customs duties, taxes, and any additional fees levied by the destination country are the responsibility of the customer. We are not able to estimate or cover these costs and they are not included in the shipping charges.
6. Shipping Restrictions
We currently do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address for delivery.
7. Shipping Delays
While we strive to ensure timely delivery of all orders, shipping delays may occur due to unforeseen circumstances. We appreciate your understanding and patience in such situations.
8. Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us at info@dmhtoy.com.
