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We offer worldwide shipping via DHL, FedEx and UPS. Orders will be processed within 1-3 business days after payment confirmation. Delivery time varies by region: 5-9 business days for North America, 7-12 business days for Europe, and 10-15 business days for other areas. Shipping costs are calculated based on order weight and destination at checkout. For remote areas or specific delivery requirements, please contact our customer service team for confirmation.
Customized orders are non-refundable and non-returnable. For standard products, you may contact our customer service team within 7 days of receiving your order if there are quality issues. Please provide clear photos of the problem items, and we will arrange for a free replacement or full refund upon verification. Return shipping costs for non-quality issues are the responsibility of the buyer.
We guarantee all products are 100% authentic and come with official anti-counterfeit labels. Minor imperfections like slight color variations or tiny joint gaps are normal in collectibles and won't affect display quality, so they aren't eligible for returns.
We provide secure double packaging to protect items during transit, but outer box damage may occur without impacting the product inside.
Customized orders are non-refundable and non-returnable. For standard products, you may contact our customer service team within 7 days of receiving your order if there are quality issues. Please provide photos of the problem items, and we will arrange for a replacement or refund promptly.
Our customer service team is available Monday to Saturday from 9:30 AM to 8:00 PM and Sunday from 10:30 AM to 6:00 PM to assist you.
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