FAQs - DMHTOY
1. What age group are your model kit toys suitable for?
Our model kit toys are designed for collectors and hobbyists, typically recommended for individuals aged 14 and older. Some more intricate models may require an older age due to their complexity.
2. How are your model kit toys packaged?
We take great care in packaging our products to ensure they arrive safely without damage. Each model kit toy is carefully packed with protective materials and placed in a sturdy box for secure shipping.
3. What materials are used for your model kit toys?
We offer model kit toys made from a variety of materials, including plastic, alloy, and resin. Each material provides a unique look and feel, offering different levels of durability and detail.
4. How do I clean my model kit toy?
To clean your model kit toy, use a soft, dry cloth to gently wipe it down. Avoid using excessive water or harsh cleaners. For detailed parts, a small brush can be used to remove dust. We recommend avoiding strong chemical cleaners to preserve the model's surface.
5. Do you offer custom model kit toys?
Currently, we do not offer custom models. However, we frequently release limited-edition and special designs, so feel free to check out our new arrivals for unique options.
6. What shipping options are available?
We offer standard shipping options, both domestically and internationally. Shipping fees and options will be calculated during checkout based on your delivery address.
7. What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer support team as soon as possible and provide photos of the damage. We will assist with returns or replacements.
8. Are your model kit toys suitable for collecting?
Our model kit toys are not only great for play but also excellent for display and collecting. Many of our models are designed with high detail, making them both visually appealing and valuable for collectors.
